FAQ

ORDER A PRODUCT

What payment methods do you accept?

You can checkout using all types of credit and debit cards, using the PayPal Express payment option. We accept cash on delivery payments only for orders from Italy

Where do you ship from?

We are an Italian brand and we ship from Italy to the following countries:

France 🇫🇷

Germany 🇩🇪

Switzerland 🇨🇭

Belgium 🇧🇪

Luxembourg 🇱🇺

Austria 🇦🇹

Netherlands 🇳🇱

Use 🇺🇸

Japan 🇯🇵

What are the shipping costs?

We offer the customer free shipping (in Italy) for orders equal to or greater than € 50. For Europe, USA and Japan we invite you to consult the page https://hordabrand.com/pages/spedizione-e-resi

How secure is my online order?

When you shop online with your credit card, all of your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorized and approved. Your credit card information is not stored on our servers.

We are official partners of Trustedshop, a world-leading company for IT security and reviews, with us and trustedshop you have access to insurance on every order, guaranteed by the Trustedshop company

DELIVERY OF AN ORDER

What are the delivery times?

All orders are processed and shipped as quickly as possible. Generally all orders are processed within 1-2 business days from the order date please see https://hordabrand.com/pages/shipping-and-returns

How can I track my order?

We will send you an email with tracking information as soon as your order has been shipped. Feel free to track your order on our tracking page (Track Your Order).

RETURNS AND EXCHANGES

Can I cancel my order after purchase?

If the request is made before the order has been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, a return process is required.

What happens if the items I received are defective, incorrect or damaged?

Please contact us within 15 days of receiving your order if you have received an incorrect, missing and/or defective product. Please include your order number, photographs of the items and any references to when you received your package. We will do our best to resolve your case as soon as possible.

How can I return my order?

Please contact us at resi@hordabrand.com and you will receive all the information to support your request. Our customer service will review the return request and send further instructions if the return is approved.

How long does the return process take?

Returns may take up to 7 business days to process from the day we receive your return. We will send you an email to confirm that your return has been processed.

When can a return request not be accepted?

Unfortunately, we cannot accept unreasonable disputes, including but not limited to: